If you did not receive an order confirmation email there may have been an error in the e-mail address you provided on your order or the confirmation email may have gone to your “spam” or “junk” mail folder. Please check these folders and if you do not locate the confirmation email, please contact us immediately. To ensure receipt of future emails regarding your Crazy About Cups order, please email info@crazyaboutcups.com to your “safe senders” list.