MAY I CHANGE OR CANCEL MY ORDER ONCE IT HAS BEEN PLACED?

Changes or cancellations will not be accepted after an order is placed. All orders are final and will be printed and shipped exactly as ordered. We recommend proofing the personalization details carefully and double checking the shipping and billing addresses prior to finalizing your order.

If additional product is needed after placing your order, you will need to place an additional, separate order.

If a cancellation is approved due to extenuating circumstances, a $25 cancellation fee will be incurred. Please contact us via email for at help@crazyaboutcups.com for a cancellation of an order. (We do not accept changes by telephone). You will be notified by email if your requested cancellation was approved thereby incurring the $25 charge.

WHAT IF MY ORDER DOES NOT ARRIVE ON TIME?

We guarantee and assume responsibility for the date an order will print and ship from our production facility (unless inclement weather or circumstances beyond our control cause a production shut down in our production plant for some reason). If an order is not printed and shipped in the production time selected on the order missing the date of an event, we will refund the order or reprint and expedite the printing and shipping on the replacement to meet the date needed if possible. PLEASE NOTE if you declined the rush order or did not calculate the production time AND SHIPPING TIME the customer assumes responsibility and will not receive a refund.

Although we do guarantee IN-HOUSE PRINTING/PRODUCTION time, we cannot guarantee the exact amount of shipping/transit/delivery time. FEDEX/UPS does not unconditionally guarantee delivery time and neither can we. Consequently, the risk of shipping delays must be assumed by the customer. Please note that this includes weather-related delays, delays due to orders being left at carrier facilities and all oversights on the part of FEDEX/UPS not related to Crazy About Cups. We suggest adding extra time for production and delivery of your order when possible for this reason.

WHAT IF THE COLOR OF THE PRODUCT OR INK THAT I RECEIVED LOOKS DIFFERENT THAN IT DID ONLINE?
All computer monitors are different. If you are concerned about an ink color matching exactly, we suggest you supply us with an exact PMS (Pantone Matching System) color to match. See our ink color chart to learn more about our ink colors and the Pantone Matching System.
WHAT IF MY CUPS OR PLASTIC PRODUCTS ARE SCRATCHED WHEN I RECEIVE THEM?
Scratches are a common occurrence in the production of plastic products. We do not reprint or replace an order due to typical scratches received during printing or production on any of our products.
WHAT DO I DO IF MY ORDER IS INCORRECT OR DAMAGED?
If your order arrives with an error or has been damaged in shipping, please contact us within 48 hours of receipt of package. You must email a picture of the cup to help@crazyaboutcups.com. If the error is our fault we will reprint and reship the order if time allows, or we will refund your credit card for the part of your order that is misprinted or damaged.
MAY I RETURN MY ORDER?
Crazy About Cups does not accept returns on personalized products that are printed correctly and shipped from our production plant on time according to the original order.
HOW SOON CAN I GET MY ORDER?
To determine order turnaround time for PERSONALIZED ORDERS you must add IN-HOUSE PRINTING/PRODUCTION TIME and SHIPPING/TRANSIT/DELIVERY TIME. Our regular turnaround time offered in the base cost of your product is 10 BUSINESS days IN-HOUSE for production and printing PLUS the shipping/transit/delivery time. Orders received prior to noon CST are considered that day’s orders and that day is counted as a printing/production day. Orders received AFTER NOON CST are considered the NEXT DAY’S ORDERS and that day is NOT counted as a printing/production day. Rush printing moves your order to the “front of the line” for PRINTING/PRODUCTION PURPOSES ONLY. This does not mean that you will receive your order in this stated amount of time. After the order is rush printed it must be shipped and you must calculate the shipping or transit time and add this to the in-house rush printing/production time.
WHAT DAYS DO YOU SHIP AND WHAT PRINTING AND SHIPPING HOLIDAYS ARE OBSERVED?
We ship on BUSINESS DAYS only, Monday through Friday unless a holiday is observed. We do not ship on Saturdays and Sundays. We do not ship on certain holidays, therefore, please take the following in-house printing/production holidays AND FedEx holidays into account when planning your shipping/transit/delivery time:
  • Memorial Day
  • Independence Day (may be day other than 7/4)
  • Labor Day
  • Thanksgiving Day
  • Friday after Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day
*NOTE: IN-HOUSE PRINTING/PRODUCTION HOLIDAYS ARE SUBJECT TO CHANGE depending on where the holiday falls on the calendar.
WHAT IF MY ORDER IS PRODUCED AND SHIPPED ON TIME BUT IS DELAYED IN SHIPPING/TRANSIT/DELIVERY DUE TO BAD WEATHER, AN ERROR OR OVERSIGHT ON THE PART OF FEDEX OR SOME OTHER REASON THAT IS NOT THE FAULT OF CRAZY ABOUT CUPS AND I DO NOT RECEIVE IT ON TIME?
While we guarantee and assume responsibility for the date an order will print and ship from our production facility, we cannot guarantee the exact amount of shipping/transit/delivery time. FedEx does not unconditionally guarantee delivery time and neither can we. Consequently, the risk of shipping delays must be assumed by the customer. Please note that this includes weather-related delays, delays due to orders being left at carrier facilities and all oversights on the part of FedEx not related to Crazy About Cups. We suggest adding extra time for production and delivery of your order when possible for this reason.
WHAT IF FEDEX SAYS MY ORDER WAS DELIVERED ACCORDING TO THEIR PROOF OF DELIVERY BUT IT HASN’T BEEN RECEIVED?

In our experience, 99% of the time FedEx can prove delivery. Therefore, we suggest checking with neighbors, behind bushes, at alternate doors that are seldom used at the location of the shipping address, in wood boxes (yes, it has happened), in open garages, etc., before any other action is taken.

In order to be considered lost, a package must be undelivered 24 hours AFTER the expected delivery date and time. We cannot report the package as undelivered or lost until then. If the order is not located within 24 hours, we will file a claim with FedEx, FedEx will conduct a package search that may take up to 10 days. If FEDEX is unable to locate the missing package, the claim will be approved and we will reprint the order and ship it immediately. If FedEx locates the package, the claim will not be approved and the order will be re-delivered.

NOTE: If we reprint and reship an order prior to the 24-hour reporting period and/or prior to the package search period and the original order is subsequently located by FedEx and delivered, the cost of the reprinted order will be the responsibility of the customer.

WHAT DO I DO IF MY ORDER IS DAMAGED IN SHIPPING?
If your order is damaged during shipping, please contact us within 48 hours of receipt of package. Emailing us at help@crazyaboutcups.com is preferred and is the quickest route to a solution or you may also call us at 888-844-1322. We will reprint and reship the order or the damaged part of order if time allows, or we will refund your credit card for the part of your order that is damaged.
CAN YOU RECOMMEND WHAT SIZE CUPS TO ORDER?

CUP SIZES CAN BE DECEIVING! If in doubt ALWAYS ORDER A SIZE UP! Surprisingly, drinkware is measured as filled to the brim FLUSH FILL CAPACITY. This means that the cup holds the stated number of ounces when it is filled to almost overflowing with LIQUID ONLY (NOT INCLUDING ICE). Stated ounces from the manufacturer are intended to show approximate volume and are not an implied guarantee of exact volume.

All measuring cups measure differently and are only accurate to a certain degree so measuring cups at home may measure differently than manufacturers measuring devices.

We recommend choosing CUP SIZE CAREFULLY and following these guidelines:

SOFT DRINKS WITH ICE: A 16 or 20-ounce cup is the best choice for serving soft drinks WITH ICE. Most canned soft drinks are 12 ounces. A 16-ounce cup will hold a partial 12-ounce can of soft drink with ice. Carbonation adds volume so a 16-ounce cup filled ¾ way with ice will hold approximately 6-8 ounces of a soft drink. A 20 or 24 ounce cup is a good choice if you wish to pour an entire canned beverage into a cup at one time.

BEER: Most canned and bottled beers are 12 ounces. When poured with NO ICE, a 16-ounce cup is a great choice for a bottle or can of beer with no ice. The college favorite for holding 2 beers is a 32-ounce stadium cup.

WINE: A full glass of wine is typically 5-6 ounces, however, a proper pour is actually half of that (of course, that may depend on the bartender). An 8 or 10 ounce cup is a good size when serving wine but smaller cups may also be used depending on the occasion.

MIXED DRINKS: A 14 ounce or 16 ounce cup is the best choice for mixed drinks with ice.

COFFEE or HOT DRINKS: A 14 or 16-ounce cup is a good choice for hot drinks. Both of these sizes are generous and allow some “slosh” room.

BEACH DRINK: We recommend a biggie such as a 20 or 24 or even a 32-ounce cup for beach beverages. No one wants to leave the surf and sand for refills! If in doubt, check out cup sizes at your grocery, local party store, or Sam’s or Costco before you order. You may also look on the bottom of your favorite cup and the size in ounces is usually stamped in some form there. If in doubt shoot us an email at help@crazyaboutcups.com and we will give you our advice specific to your occasion.

WHAT BRAND STYROFOAM CUPS DO YOU USE?
Our cups are manufactured by Dart. Beverages and can be maintained at their optimal temperature longer with Dart insulated foam cups. Not only do foam cups keep beverages at their proper serving temperature on the inside, they keep hands comfortable on the outside!
ARE ANY OF YOUR CUPS DISHWASHER SAFE?
Shatterproof (frost-flex) cups and stadium cups are top rack dishwasher safe and very durable.  You can also run your foam cups through the dishwasher 1-2 times but it is not recommended.
ARE ANY OF YOUR CUPS RECYCLABLE?
All of our cups are recyclable. The recycling code may be found on the bottom of the cup.
WHY IS THERE A SMELL ON MY CUPS?
Screen and pad-printed products are printed with inks that must evaporate to dry. The ink will dry but there may be a residual odor from the vapors. This odor, if detectable, is harmless and is not considered a defect. We do not refund or reprint an order due to residual odor.
WHAT SIZE WILL THE PRINTING BE ON MY PRODUCT?

Copy is sized appropriately to the product ordered and varies depending on the amount of copy and the size of the product. We typically fill the entire printable space on the product unless otherwise specified in the SPECIAL INSTRUCTIONS box that is available when personalizing your product. We welcome any notes or instructions in the SPECIAL INSTRUCTIONS box that may help us ensure that we print your order exactly as you have envisioned it. Please feel free to include instructions regarding placement, sizing, or other details that may assist us.

WE HIGHLY RECOMMEND ORDERING A PRINTER’S PROOF ($10) PRIOR TO PRINTING if you are concerned about your special request(s) not being interpreted.

HOW MANY LINES MAY I HAVE ON MY PRODUCT?

You may print up to 4 lines of text plus a clipart or customer-supplied artwork. Please note that the more lines of text you have, the smaller the print will be.  For cups that are 12 ounces or less we highly recommend only 4 lines.

There is a not a limit of characters however please keep in mind the more characters you have on your order, the smaller the print will be.

MAY I USE A CUSTOM PMS COLOR THAT IS NOT SHOWN WITH YOUR INK COLORS?
Yes, we print in any PMS COLOR free of charge. Learn more about the standard ink colors we offer in our ink color chart. Color/PMS match is only guaranteed plus or minus one color shade on white or clear items. We will make every effort to obtain as close of a printed match to the requested color on orders requesting a PMS color on a colored item, however, we will not be responsible for shade variations. If you would like to use a custom PMS, please note it in the SPECIAL INSTRUCTIONS section during the checkout process.
WHAT IF I PLACE A NEW ORDER FOR THE SAME PRODUCT WITH THE SAME INK COLOR AND THE INK COLOR ON THE NEW ORDER DOES NOT MATCH THE INK COLOR ON THE ORIGINAL ORDER?
There can be slight shade variations of both products and ink colors. Environmental concerns and manufacturer productions may cause changes beyond our control which are typical variations in the industry. We do not assume responsibility for any variations in ink color or product color. Learn more about our standard ink colors.
DOES THE INK RUB OFF OF YOUR PRODUCTS?
Ink colors on cups and other products do not rub off with normal assumed use.
MAY I USE MY COMPANY LOGO, CUSTOM DESIGNED WEDDING ART OR DESIGN OR CUSTOM MONOGRAM AND/OR ART ON YOUR PRODUCTS?

Yes, we can print most company logos or custom art supplied by the customer on most of our products if the art is supplied in black and white camera-ready format. If you are in doubt as to whether or not your art is suitable for printing or in an acceptable format, please send your art as an attachment to an email to help@crazyboutcups.com and ask us about it prior to placing your order.

There is a one time setup fee of $10.00.  If you are using the same custom art on two sides of a product, there is only ONE $10.00 art charge. If you are submitting more than one piece of custom art, please be specific as to what product and what side EACH PIECE of art is to be printed on. If you are using a custom PMS color, please include the PMS NUMBER with the art and please include this number in the SPECIAL INSTRUCTIONS BOX on the order as well.

An EPS file format created in a vector drawing program is preferred with all graphics represented as lines, outlines or fills and fonts converted to graphics or outlines. Acceptable files are Adobe Illustrator (.ai), and Adobe (.pdf) preferably saved in .eps format. High-Resolution JPEG files are usually acceptable but all artwork must be a minimum of 300dpi resolution at the finished print size.

All custom art submitted by the customer will be accepted as being submitted in full compliance with all applicable laws regarding trademark, licensing, patent copyright, right of privacy, or similar protection.

DO YOU SEND A PROOF PRIOR TO PRINTING?

We do not send proofs with every order. You may request a printer’s proof when you place your order for an additional $10.00. WE DO NOT RECOMMEND PROOFS FOR RUSH ORDERS as your selected printing time DOES NOT BEGIN UNTIL THE FINAL PROOF APPROVAL IS RECEIVED. Proofs typically add 3-5 days to IN-HOUSE PRINTING/PRODUCTION time.

A printer’s proof sent to you via email is a BLACK AND WHITE pdf rendition of exactly what will be printed on your product. We do not provide color proofs. Typically proofs are sent to you approximately 2-3 business days after your order has been placed, but this time may be longer during peak production and holiday season. Please add us to your safe sender’s list and check your spam if you have not received your proof. We are not responsible for orders that are delayed because of delayed proof approval on the customer’s part. Please note we allow 2 proof changes in layout and/copy per design by the customer but any changes after that will incur a $5.00 charge. Corrections to typesetting errors made on our part are free of charge, however, upon final approval of the proof, your selected printing time begins. Once you approve your proof, you assume complete liability for your order. Proofs are non-refundable.

HOW DO I MAKE SURE MY COPY IS LARGE AND EASY TO READ?
Text sizing is based on the number of characters per line. In other words, the more text you enter on each line, the smaller the words will appear on your personalized cup.  We recommend that you break up your text onto several separate lines.

***This setup allows the letters to be larger and will show up better.***

 Blake And Heather

***This setup will cause your letters to be smaller and harder to read.***

Blake and Heather

CAN I HAVE ANYTHING PRINTED ON MY PRODUCT EVEN IF CONSIDERED OFFENSIVE BY SOME?
We will print most requested text on our products within reason. We do not like to use obscenities, profanities, or vulgarities on our products unless they are part of direct quotations and there is a compelling reason for the inclusion. Obviously, the interpretation of these guidelines is highly subjective, so, if in doubt, email us prior to placing your order. We retain the right to refuse to print anything that we consider objectionable.
WHAT IF I DID NOT RECEIVE AN ORDER CONFIRMATION WHEN I PLACED MY ORDER?
If you did not receive an order confirmation email there may have been an error in the e-mail address you provided on your order or the confirmation email may have gone to your “spam” or “junk” mail folder. Please check these folders and if you do not locate the confirmation email, please contact us immediately. To ensure receipt of future emails regarding your Crazy About Cups order, please email help@crazyaboutcups.com to your “safe senders” list.