WHAT IF MY ORDER DOES NOT ARRIVE ON TIME?
We guarantee and assume responsibility for the date an order will print and ship from our production facility (unless inclement weather or circumstances beyond our control cause a production shut down in our production plant for some reason). If an order is not printed and shipped in the production time selected on the order missing the date of an event, we will refund the order or reprint and expedite the printing and shipping on the replacement to meet the date needed if possible. PLEASE NOTE if you declined the rush order or did not calculate the production time AND SHIPPING TIME the customer assumes responsibility and will not receive a refund.
Although we do guarantee IN-HOUSE PRINTING/PRODUCTION time, we cannot guarantee the exact amount of shipping/transit/delivery time. FEDEX/UPS does not unconditionally guarantee delivery time and neither can we. Consequently, the risk of shipping delays must be assumed by the customer. Please note that this includes weather-related delays, delays due to orders being left at carrier facilities and all oversights on the part of FEDEX/UPS not related to Crazy About Cups. We suggest adding extra time for production and delivery of your order when possible for this reason.