If your order is damaged during shipping, please contact us within 48 hours of receipt of package. Emailing us at info@crazyaboutcups.com is preferred and is the quickest route to a solution or you may also call us at 972-740-9098. We will reprint and reship the order or the damaged part of order if time allows, or we will refund your credit card for the part of your order that is damaged.