WHAT IF FEDEX SAYS MY ORDER WAS DELIVERED ACCORDING TO THEIR PROOF OF DELIVERY BUT IT HASN’T BEEN RECEIVED?
In our experience, 99% of the time FedEx can prove delivery. Therefore, we suggest checking with neighbors, behind bushes, at alternate doors that are seldom used at the location of the shipping address, in wood boxes (yes, it has happened), in open garages, etc., before any other action is taken.
In order to be considered lost, a package must be undelivered 24 hours AFTER the expected delivery date and time. We cannot report the package as undelivered or lost until then. If the order is not located within 24 hours, we will file a claim with FedEx, FedEx will conduct a package search that may take up to 10 days. If FEDEX is unable to locate the missing package, the claim will be approved and we will reprint the order and ship it immediately. If FedEx locates the package, the claim will not be approved and the order will be re-delivered.
NOTE: If we reprint and reship an order prior to the 24-hour reporting period and/or prior to the package search period and the original order is subsequently located by FedEx and delivered, the cost of the reprinted order will be the responsibility of the customer.