Welcome to Crazy About Cups!

May I change or cancel my order after it has been placed?

Changes or cancellations will not be accepted 24 hours after placing an order. All orders after that time frame are final and will be printed and shipped exactly as ordered. We recommend proofing the personalization details carefully and double checking the shipping and billing addresses prior to finalizing your order. If additional product is needed after placing your order, you will need to place an additional, separate order.

Cancellations Due to Extenuating Circumstances: If a cancellation is approved due to extenuating circumstances, a $25 cancellation fee will be incurred.

 

What are your hours of operation?

We are open Monday – Friday 9:00am to 5:00pm (Central Standard).

 

May I have my own logo or artwork printed on cups?

We can print 1-color custom artwork or logos on our personalized cups. Please note no trademark or copyright images may be used unless you have written consent.

 

What if I have a question after hours?

For quickest response during the day OR after hours email: help@crazyaboutcups.com. We do our very best to answer phone calls during the day but because of our large volume of calls emailing your questions generally gets a quicker response.

 

How many letters or characters may I have on my product?

Unlike most companies we DO NOT charge if you go over a certain number of characters on your product. However, please keep in mind the more text you have side-to-side or top to bottom the smaller it will be.

 

May I get a proof before my order is printed?

You may request a proof for $8.00. Professional typesetters will lay out your text/artwork as closely as possible as requested on your order. Sometimes adjustments are necessary. We will email you the proof as soon as it’s available. Typically proofs are sent to you approximately 2 business days after your order was placed (orders after 12:00pm Central Standard are considered next day order) but this time may be longer during the holiday season.

NOTE: Once you approve the proof you assume complete liability for your order.

 

What if I don’t order a proof?

A professional typesetter will typeset your text in the exact layout requested in your order. While your layout request will be followed as closely as possible sometimes changes are necessary. We reserve the right to make those changes to make your cups look the best possible. Though this does not happen often it usually does when too much text has been entered for a line and has to be made into 2 or more lines.

 

What if I don’t receive my proof within the 2-day frame period?

If you have not receive your proof within 2 business days you need to go back to your order form and check to see if you entered the correct email address. Secondly, check your spam or junk folder.

 

May I use an ink color that is not shown on your color chart?

Yes! We can print any PMS (pantone matching system) ink color for NO extra charge. You may specify the ink color in the special instructions box. Please remember that computer monitors all show color differently and the onscreen version may be different than the actual color.

 

What do I do if my order is incorrect or damaged?

Please notify us within 24 hours of receipt of package. You may email us at help@crazyaboutcups.com. Please send a picture of the damaged cups or incorrect printed cup with your order number for reference. We will either refund your credit card or send a replacement for any part of your order that is damaged or misprinted.

 

What is your shipping method?

Orders are shipped via FedEx from our printing facility in Dallas, TX. Refer to the FedEx shipping map to determine how long it will “generally” take to reach you via FedEx Ground.

 

Do you ship to PO Boxes?

We do not.

 

What days do you ship?

We ship on business days only. Business days do not include Saturdays (unless you have chosen UPS Next Day Air – Saturday Delivery) or Sundays.

Please take the following FedEx holidays into account when planning your delivery time. Memorial Day, July 4th, Labor Day, Thanksgiving Day, **Friday after Thanksgiving**, Christmas Day, New Years Eve AND New Years Day.

 

May I return my order?

Crazy About Cups does not accept returns of personalized orders unless an error was made on our part. If an errors occurs you must notify us within 24 hours of receipt of your package for a refund or replacement order. Email us with your order number for reference and a picture of the incorrect/damaged product to help@crazyaboutcups.com.

 

Do you offer expedited shipping?

Yes we do. We offer 3 Day Air, 2nd Day Air, Overnight Air and Overnight Saturday delivery air. Please email help@crazyaboutcups.com or call 888-844-1322 for pricing.

 

How do I know what size cup to order?

When in doubt about what size cup to order, always go up! The ounce size of the cup means total mount of liquid volume held to the BRIM of the cup, NOT including ice. Stated ounces are approximate and are not an implied guarantee of exact volume.

Suggestions regarding cup sizes:

  • 12oz soft drink with ice works well with a 16oz, 20oz or 24oz cup, depending on how much ice you like.
  • A 12oz can beer will work in a 16oz cup but “we’ve been told” 20oz or 22oz works best!
  • For cocktails a 16oz is the most versatile if you only want to order 1 size.
  • For beer: 16oz or 20oz
  • For mixed drinks: 12oz to 14oz
  • For wine: 9oz squat or 10oz to 12oz

Please note these are only guidelines!

 

How do I know my text will be large enough and easy to read?

There is only so much printing space on each size cup from side to side and top to bottom.

In other words, the more text you have on one line OR the more lines of text on your cup the smaller it will be.

 

May I print a photo on a cup?

Yes, however, it cannot be a photo with a lot of background detail and it needs to be a clear, sharp photo. We also strongly suggest that you only print in black or white. The best way to see if you are going to like how it will turn out on a cup is to make a black and white photocopy of the photograph. We do not suggest printing photos on Frost Flex cups.

 

Are your cups dishwasher safe?

Frost Flex and stadium cups are top rack dishwasher safe.

 

What if I did not receive an order confirmation email?

There are 2 main reasons why you did not receive an email confirmation. First, an error was made when entering your email when placing your order. Secondly, it could have gone to your spam or junk mail folder.

 

How will I know when my cups ship?

We will send you an email with your FedEx tracking number.

 

What if I have a question regarding shipping after I received my tracking number?

You will need to contact FedEx with your tracking number for any questions concerning delivery of your cups once they left our facility in Dallas, TX.

 

What if my order does not get to me by the date I requested on my order form?

We assume the responsibility for the date an order leaves our facility in Dallas, TX. In other words, we ship out your order in the amount of time FedEx requires for delivery of your cups. Please Understand, however, that just as FedEx does not unconditionally guarantee delivery times*, neither can we. Consequently, the customer must assume the risk of shipping delays. This includes weather-related delays.

 

What if FedEx says my order was delivered according to the proof of delivery but it hasn’t been received?

In our experience, 99% of the time FedEx can prove delivery. Therefore, we suggest checking with neighbors, behind bushes, at alternate doors that are seldom used at the location of the shipping address, in wood boxes (yes, it has happened), in open garages, etc., before any other action is taken.

In order to be considered lost, a package must be undelivered 24 hours AFTER the expected delivery date and time. We cannot report the package as undelivered or lost until then. If the order is not located within 24 hours, we will file a claim with FedEx. FedEx will conduct a package search that may take up to 10 days. If FedEx is unable to locate the missing package, the claim will be approved and we will reprint the order and ship it immediately. If FedEx locates the package, the claim will not be approved and the order will be delivered.